Privacy Policy

Padel Social House Ltd

86-90 Paul Street

Company Registration number: 16403847

[email protected]

07885699184

For the purposes of UK data protection legislation, we are the data controller of the personal information we collect and process, unless otherwise stated.

We may collect and process the following types of personal information:

• Name
• Email address
• Telephone/mobile number
• Postal address
• Company/business details
• Payment and transaction information
• Booking and purchase information
• Website usage information
• IP address and device/browser information
• Marketing preferences
• Information you provide when contacting us
• Any other information you voluntarily provide to us

We may also collect information automatically when you use our website through cookies and similar technologies.

We may collect personal information when you:

• Visit or use our website
• Create an account or make a booking
• Purchase products or services
• Contact us by email, telephone, social media or other channels
• Subscribe to our newsletter or marketing communications
• Complete a form, survey or competition
• Attend one of our events or facilities
• Interact with our website, including through cookies

We may use your personal information to:

• Provide and administer our services
• Process bookings, purchases and payments
• Communicate with you about your bookings or enquiries
• Respond to questions and requests
• Manage customer accounts
• Provide customer support
• Send service-related communications
• Send marketing communications where you have consented or where otherwise permitted by law
• Improve our products, services and website
• Analyse website usage and customer behaviour
• Manage events and promotions
• Prevent fraud and protect the security of our business
• Meet legal and regulatory obligations
• Establish, exercise or defend legal claims

We will only process your personal information where we have a lawful basis to do so.

Depending on the circumstances, this may include:

• Contract: where processing is necessary to provide a service or fulfil an agreement with you.
• Consent: where you have given us permission to process your information for a specific purpose.
• Legitimate interests: where processing is necessary for our legitimate business interests and those interests are not overridden by your rights.
• Legal obligation: where we are required to process information to comply with the law.

Where we rely on consent, you can withdraw that consent at any time.

With your consent, we may contact you with information about our products, services, events, offers and promotions.

You can unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link in our marketing emails; or
• Contacting us directly.

You will continue to receive essential service-related communications where necessary.

We may share your personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

• Payment providers
• Booking and reservation platforms
• Website and IT service providers
• Email and marketing platforms
• Accountants, professional advisers and insurers
• Event and service providers
• Delivery and fulfilment providers
• Government bodies, regulators or law enforcement agencies where required

We do not sell your personal information to third parties.

Where we use third-party service providers, we take reasonable steps to ensure that your information is handled securely and in accordance with applicable data protection laws.

Some of our service providers may process personal information outside the UK.

Where personal information is transferred outside the UK, we will ensure that appropriate safeguards are in place in accordance with applicable data protection legislation.

We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting, tax or reporting requirements.

Different types of information may be retained for different periods.

When information is no longer required, we will securely delete or anonymise it.

Our website may use cookies and similar technologies to improve functionality, understand how visitors use our website and support marketing activities.

Cookies may be used for purposes including:

• Website functionality
• Analytics
• Performance monitoring
• Advertising and marketing
• Remembering preferences

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage or disable cookies through your browser settings and, where applicable, our cookie consent tool.

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Accidental loss
• Destruction
• Misuse
• Alteration
• Unauthorised disclosure

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Under UK data protection law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Request restriction of processing
• Object to certain types of processing
• Request transfer of your information to another organisation in certain circumstances
• Withdraw consent where processing is based on consent
• Object to direct marketing at any time

To exercise any of these rights, please contact us using the details provided below.

Our website may contain links to third-party websites, services or applications.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

Our services are not generally directed at children under the age of 13, and we do not knowingly collect personal information from children without appropriate consent.

Where our services involve children or young people, additional safeguarding and consent arrangements may apply.

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

The latest version will always be published on our website, together with the date it was last updated.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Padel Social House Ltd

Email: [email protected]

Address: The Kestrel Centre, 45 Salthouse Road, Brackmills, Northampton, Northants, NN4 7EX

Telephone: 07918049497

If you are unhappy with how we have handled your personal information, please contact us first so that we can try to resolve your concerns.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF